FAQ

Where are you located? Can I come pick out my trees?

We have some nursery space and our cold storage facility in Missoula, MT, along with one of our other grow locations in Florence, MT. We are, however, entirely an online nursery. Although we do offer Spring pickup of trees (selected at checkout) at our facility in Missoula, we don't offer visits to the nursery. There are other nurseries in town that do offer this. Not only are we not set up for visits (parking/facilities), our niche is operating entirely online.

That said, we have invested a lot of time and resources into creating a truly one of a kind experience shopping on our online store. We have recently created a shop by zone feature (using our very own system that is slightly different from that of the USDA's), ripening charts, pollination charts, a search by usage feature, a best of feature, a rootstock guide, and many other tools to enhance your experience in buying trees for your specific site in our cold climate.

If you have any questions whatsoever, please don't hesitate to reach out. We respond often same day and certainly by the following day. Let us know where you're located, what trees you're interested in and what your goals are, and we can help put together a list for your site, with links to the products.

How will I receive my trees? Potted? Bare root?

Our trees are bare root exclusively. We do wrap the roots in moist sawdust with a vapor barrier. Our bare root fruit trees page explains why trees ship dormant.

What do I do when my trees arrive?

Plant within a few days. Our planting and care guide covers storing trees you can't plant right away, soaking, planting depth, watering the first year, hardening off for winter and pruning. Two things we don't want you to skip: painting the trunks white for sunscald and a hardware cloth guard for voles and gophers.

What is your warranty?

We guarantee that our plants will bud out. If in the event that the tree does not bud out, some plants are very slow to break dormancy when being transplanted. All of the stone fruits (peaches, nectarines, apricots, and plums) can sometimes delay breaking dormancy until mid-summer. Scrape the bark with a fingernail or knife on the trunk just above the graft to determine if a tree is still alive. If you see some green tissue under the bark, be patient because the tree is still alive. (Green below the graft only means the rootstock is alive.) Get ahold of no earlier than August 15th if the tree has not budded out. We will send you a form that you can fill out so that we get you store credit for the following Spring.

What does the credit actually cover?

What you paid for the plant, plus the proportional share of the shipping you paid on it. If only part of a bundle failed, the credit is for that share of the bundle. We issue store credit rather than refunding the card, and the credit is good on anything in the nursery, not just a replacement of what you lost. Credit codes are good for one use and they don't expire, so put everything you want on a single order rather than splitting it up.

What if a plant dies after its first year?

Strictly speaking that is outside the warranty, since what we guarantee is that the plant buds out. Write to us anyway. If it's a single plant, we can usually work something out as long as you're able to meet our $200 order minimum on your next order. That's easier than it sounds. Everything on the store counts toward it, not just trees. Berry bundles, currants and gooseberries, honeyberries, raspberries and strawberries, grapes, all the smaller stuff. A lot of folks also go in on an order with a friend, a neighbor or family and split it when it shows up.